GENERAL SALES TERMS
1. DEFINITION AND SUBJECT MATTER OF THE CONTRACT
1.1 This agreement (hereafter defined as “Contract”), as a distance contract , it is disciplined by the law 130/2000. The present constraining negotiation has as his object the selling of personal properties between the society Bridgepoint Capital LTD, street Alexandru Constantinescu 18, ap. 4, district 1, Bucharest, Romania, postal code 011473, Registration number 37444339 ("Vandercamp") and the consumer (the “Client"). the contract is intended to be directly concluded with the acceptance by Vandercamp of the proposal of sale issued by the Client by phone or thorough the site www.vandercamp.com (“Website”) and/or through other distance sales systems of Vandercamp, on the basis of the formalities described in the following art. 3.
1.2 The present Sales Terms (“Sales Terms”) and, in particular, the information referred to in the law 130/2000, as provided by Vandercamp in the course of the sale, repeated on the phone to the Client and referred to on the site, will remain good and effective until there won’t be any modifications and/or integrations made by Vandercamp. Possible modifications and/or integrations to the Sales Terms will be effective from the date on which they’ll be communicated to the public and will be applied to the sales carried out from that date on. The last version of the Sales Terms is available on the site.
2.1 The prices of the products showed during the sale, on the Site and/or through other eventual distance sales systems of Vandercamp do not carry VAT and of any other taxes. The shipping costs are indicated during the course of the purchase, on the Site and/or through any other distance sales systems of Vandercamp.
2.2 The prices of all the products do not carry VAT. In addition to the price of the product at the end of the purchasing process there could be some shipping cost added depending on the client’s address.
3. METHOD OF PURCHASE AND PAYMENT
3.1 The Contract is finalized at the time of payment, with the sales order confirmation sent to the client.
3.2 The client has 2h to rescind from the contract obtaining in doing so the complete refund of the amount payed, without any penalties and without having to specify the reason. After 2h it won’t be possible anymore to rescind from the contract because the elaboration and creation process of the custom-tailored clothes will have begun.
3.3 The client will be given the possibility of choosing the payment method: Credit Card, Prepaid, wire transfer or any other payment methods indicated from time to time as valid from Vandercamp through the teleshopping or on the Site. No commissions will be applied to the client for any method of payment used.
4. SHIPPING – CLAIMS
4.1 The time necessary to create custom-tailored clothes will be indicated at the time of the purchase. Vandercamp will send the clothes to the address given by the Client within 7 days from the stipulation of the Contract*. During the creation of the clothes the Client can be informed on the status of the order by acceding to his personal page on the Site (Account-Orders).
* The date of dispatch varies depending on the payment method used and the date of confirmation of the body measures. During the public holidays there could be some delays due to the closing of the textile mills. Any variation of the delivery date will be communicated to the Client through email.
4.2 At the time of the dispatch, the Client will receive an email to the address given at the moment of the purchase containing the tracking number with which the client can monitor the progress of his shipping.
4.3 If the Client doesn’t receive his goods or the shipping is delayed without being communicated, the Client can follow the instructions in the “Dispatch” section, that is, contact the Client Service via all the means set forth in the “Contract” section.
4.4 Any claims can be sent to the following address: Bridgepoint Capital LTD, street Alexandru Constantinescu 18, district 1, Bucharest, Romania, postal code 011473.
5. CLIENT’S OBLIGATIONS
5.1 The Client asserts and attests: (i) to be a consumer as laid down in the law 130/2000; (ii) to be of legal age; (iii) that the details given for the performing of the contract are correct and true.
6. RIGHT OF WITHDRAWAL
6.1 The Client has the right of withdrawal from the Contract , without any penalties and without having to specify the reason, within 2h from the confirmation of the order. The client can exercise his right of withdrawal, within the deadline, by phoning or sending an email expressing his will to rescind the contract. Once the production of the clothes has begun it won’t be anymore possible to stop it.
6.2 Within the meaning of article. 10, of the law 130/2000, the Client doesn’t have the right of withdrawal in case of delivery of custom-tailored clothes. However, Vandercamp provides the reimbursement of the amount or the restoration of the goods within 30 days from the receipt, if the clothes show imperfections or fitting problems. In this case the Client should do as follows:
6.2.1. Send to firstname.lastname@example.org 3 photos of the clothes worn ( front, side, back) so that the fault is visible.
6.2.2. The claim will be looked at and approved by the Vandercamp employee, who will communicate to the client their approval.
6.2.3. The clothes to be returned must be put inside the original packing and shipped on your own costs, with a traceable shipping method to the following address: Bridgepoint Capital LTD, street Alexandru Constantinescu 18, ap. 4, district 1, 011473, Bucharest, Romania.
Within 7 working days on receipt of the clothes you will be accredited the amount with the same method you used upon making the purchase if possible (Credit Card). Otherwise, the client will have to communicate, the bank details where to be accredited the refund.
6.3 Whichever product sent without following the over said instructions will not be accepted and will be sent back to the client, without issuing any refund.
6.4 The goods must be sent intact (that is, non used and complete of all the packagings and original accessories) together with the approved Refund Form.
6.5 If the conditions are met, the client has the right to get a reimbursement of the total amount excluding the shipping costs. Coupons or Discounts used to buy the clothes will be substituted with new ones to be used for future purchases. The Client should give back all the purchased items, if they are part of a promotion, to get a total refund. Any items kept by the client will be charged at full market value.
7. PLACE OF JURISDICTION
7.1 The Contract is under the jurisdiction of the Romanian Law.
7.2 Any controversy related to the application, execution, interpretation and violation of the Contract will be under the jurisdiction of the court where the Client recides or lives, if within the Romanian territory, or within the Court of Bucharest, if the Client recides outside of Romania.